Keeping clients informed is vital to our company. We offer secure online access where our clients can login a review what is happening on each and every claim placed with our office.

We also offer customized reports to fit the needs of each and every client. Reports can be sent in any format requested – for example: spreadsheet, Word document, or pdf.

Reporting frequency and delivery method can also be customized. Raffa Collections offers a standard remittance policy but remittances cycles can be tailored according to your needs. We can remit at any frequency and by any method.

Our standard policy is:

Payment issued: All payments collected between the 1st and 15th of any month are processed on the 1st through the 5th of the following month.

All payments collected between the 16th and 31st of any month are processed on the 16st through the 20th of the following month and mailed accordingly.

Payment arrives: EFT payments should arrive in your bank account within 4-10 days after issue. Check payments should arrive at the address listed within 2-4 weeks after issue. Western Union payments are available for pick-up at your local Western Union agent the day following issue.